Connect with customers on website Live Chat
Live Chat is a complete customer service platform that connects with your customers wherever and whenever they need to
Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections.
By using Live Chat, you can initiate real time conversations with customers and other website visitors to help your leads connect with the right team to find answers to their queries.
Live Chat will allow you to Chat with customers wherever they are, whenever they are engaging with your organisation, even out of business hours.
You can use pre-set criteria within Live Chat to offer answers to FAQs or provide pre-set templates that will be triggered by certain queries’ and offer good signposting to other teams or departments.
Live Chat can be customised to match your business branding and provided with pre-set answers that reflect your business tone, ensuring all interactions are engaging and helpful
Plus, you never have to miss a chat as every Live Chat engagement can be saved and stored in your CRM system, attached to a contact record for future reference.
Improve conversions and increase sales by deploying live chat on your website
Chat directly with Live Chat
Make it easy for web visitors to get the help and support they want, when and where they want it.
Engage with visitors 24/7
Use Live Chat during non-business hours to engage with leads and capture enquiries that can be followed up later by your agents.
Never lose a conversation
All chats are saved and stored so you never lose important information or interactions with a customer.
Offer better User Experience
Integrate FAQs within the chat widget to help visitors find answers to their queries or optimise Message Channels to help them connect with the right team.
Reduce drop-offs
Set parameters or trigger messages to offer discounts, advice or signpost visitors for better support to keep them engaged with your website and your services.
Improve conversation
Live Chat can be the first point of contact for prospects and the first interaction with your brand. It can improve your overall conversion or application rate
