Microsoft Dynamics CRM
Connect your teams, processes and data to create exceptional customer experiences and operational efficiencies
Microsoft Dynamics 365 is a cloud-based portfolio of business applications that have been designed to help organisations from all sectors improve operational efficiency and reduce business complexity through system integration.
The Microsoft Dynamics 365 portfolio also interconnected business applications, which can be tailored to support a wide range of organisational needs.
This includes solutions for sales, marketing, customer service management and with our own FERMS JustApply solution, now apprentice recruitment.
Each application is modular but is designed to be intelligent and connected by data, which allows them to work together and be connected with existing tools and systems to extend their capabilities and connect many different organisational functions into one comprehensive centralised business tech stack
In this way, Microsoft Dynamics 365 allows the activities in various departments to become more integrated with shared views of organisational or customer data that is captured from various sources presented in one place.
This interconnectivity allows organisations to remove operational data silos and provides more opportunity for collaboration between teams, which in turn, improves overall business efficiency, productivity, output while creating cost efficiencies.
Also, having access to more customer data, from their contact details through to their previous engagements, their course progress to their spending habits, allows organisations to create a more personalised experience when engaging with your audiences.
Boost productivity
Work seamlessly with the Microsoft 365 applications you already use, such as Outlook, Excel, and Teams, reducing data entry and switching between applications.
Automate and improve your processes
Use automated workflows to streamline processes, speed up tasks, and make better decisions.
Security and compliance
Protect your data while maintaining regulatory compliance with world-class identity protection, role-based access, and encryption.
Data driven decision making
Remove data silos and access business intelligence with real-time dashboards, flexible reports, and KPIs for each role.
CRM for FE Organisations
Try FERMs, CRM designed for FE Colleges and Training Providers
